Stakeholder Question Bank
Working sessions and internal discovery
Use this page to structure conversations with the internal teams that will shape Builder Insights operationalization. These questions are meant to help the team leave meetings with decisions, owners, and follow-up actions rather than broad agreement with no resolution.
Best use
- Okta and identity conversations
- Builder Relations org and entitlement discussions
- Kanopy hosting reviews
- observability and analytics planning
Okta and identity stakeholders
Use these questions with identity or security teams when defining the workforce sign-in path.
- What is the preferred Okta integration model for internal workforce apps?
- Which claims and groups can internal apps rely on safely?
- What MFA, session, and re-authentication expectations should this app inherit?
- How should break-glass admin access be handled and reviewed?
Use these questions to avoid building an access model that later conflicts with internal controls.
- What access review cadence is expected for privileged internal apps?
- What audit events are required for role changes or privileged access?
- What exception process should exist for temporary or special-case access?
Org systems and Builder Relations stakeholders
Use these questions to define how the app knows who belongs to Builder Relations and what reporting scope follows from that.
- Which internal system is authoritative for Builder Relations membership?
- How should leadership hierarchy or manager chain be consumed by internal apps?
- How often does org data refresh, and what latency is acceptable?
- How should contractors, temporary assignments, or matrixed roles be represented?
Use these questions to connect org structure to product behavior and reporting access.
- Which views should be role-based only versus org-scoped?
- Which reporting views depend on leadership hierarchy rather than team membership alone?
- Who approves exceptions when the org model and product model do not line up cleanly?
Kanopy and platform stakeholders
Use these questions with Kanopy or platform teams before treating internal hosting as a simple deployment detail.
- What is the preferred runtime model for internal web apps and supporting services?
- What are the ingress, DNS, and callback URL expectations for workforce-authenticated apps?
- What health, readiness, and rollback standards should the app meet?
- How should secrets and environment configuration be managed?
Use these questions to make sure hosting decisions come with support expectations, not just deployment instructions.
- What monitoring hooks or platform integrations are required?
- What ownership model is expected after deployment?
- What incident or rollback expectations apply to this class of internal app?
Observability and analytics stakeholders
Use these questions with engineering and platform teams when defining operational health visibility.
- What logging, metrics, and tracing stack is approved internally?
- What alerts should exist for auth, sync, API, and queue degradation?
- How should Kanopy-hosted telemetry be collected and retained?
Use these questions with product and operations stakeholders when defining adoption and value metrics.
- Which usage metrics best represent adoption and operating value?
- How should activity be sliced by role, event, org, or reporting line?
- Which dashboards need operator detail versus leadership summary?
- Who owns metric definitions when reporting expectations change?
Decision
Best facilitation pattern
End each stakeholder conversation by recording three things immediately: the decision made, the owner, and the next dependency. That keeps the operationalization work from dissolving into broad alignment without execution.